Return and Refund Policy

Last Updated: November 6, 2026

At Avenlorake, customer satisfaction is important to us. We offer a 30-day return and exchange period for eligible purchases.

1. Return Period

You may request a return or exchange within 30 days of receiving your order. Please contact our customer service team before returning any item.

2. Return Eligibility

To be eligible for a return or exchange:

• The request must be submitted within 30 days of delivery.

• The item should be unused, in its original condition, and include its original packaging and accessories where applicable.

• You must provide your order number and relevant details about your request.

• For damaged, defective, or incorrect items, please provide photos or other supporting information when available.

Your rights under applicable consumer protection laws are not affected by these conditions.

3. Free Returns and Exchanges

Avenlorake offers free returns and exchanges for eligible requests made within the 30-day return period.

Please email us before sending an item back. Our customer service team will provide return instructions and explain the return-shipping arrangements. Where a return shipping label is required, we will provide or arrange it for eligible returns.

Please do not send products to an unconfirmed return address.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. If you have not received an approved refund after a reasonable processing period, please contact us.

5. Exchanges

You may request an exchange within 30 days of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, our customer service team will contact you to discuss an appropriate alternative or refund.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photos if available. We will review your request and work with you to provide an appropriate resolution.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If an order cannot be canceled, you may contact us about the applicable return procedure after delivery.

8. Contact Information

For return, refund, or exchange assistance, please contact:

Store Name: Avenlorake
Website: https://avenlorake.shop
Email: tippets_onyx.3@icloud.com